Shipping Policy
Same-week UAE delivery, real-time tracking, and hassle-free handling from our Dubai facility to your door.
Last updated: July 2026
1. Delivery Coverage
Ali Abbas Traders LLC delivers to all seven emirates of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. International shipping is available on request — contact our team for a quote before placing an international order.
2. Production Lead Times
All orders are custom-produced and subject to a production lead time before dispatch. Standard production is 5–10 business days from artwork approval. Express production (3 business days) is available at a surcharge. Rush 24-hour production is available for select products — enquire before ordering. Lead times do not include transit time.
3. Delivery Timelines
Same-day or next-day delivery is available within Dubai for in-stock or completed orders. UAE-wide standard delivery is 1–3 business days from dispatch. Remote areas in Fujairah, Ras Al Khaimah, and Umm Al Quwain may require an additional 1–2 business days. Timelines are estimates — we are not liable for carrier delays outside our control.
4. Shipping Costs
Free delivery applies to all UAE orders above AED 200. Orders below AED 200 are subject to a flat AED 25 delivery fee. Oversized, heavy, or pallet shipments are quoted separately at the time of order. Express or same-day delivery carries an additional fee disclosed at checkout.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can track your order at any time using the Track Order page on our website or by contacting our team directly.
6. Delivery Attempts
Our courier will attempt delivery twice. If the second attempt fails, the shipment will be held at the courier depot for up to 5 business days for collection. After that, the shipment is returned to us and a re-delivery fee applies. Ensure the delivery address and contact number provided at checkout are accurate.
7. Damaged or Missing Shipments
If your shipment arrives damaged, note it with the driver at point of delivery or refuse the parcel. Email us at shipping@aactraders.ae within 24 hours with photographs. For missing shipments, contact us within 3 business days of the expected delivery date. We will investigate and resolve within 5 business days.
8. Large & Pallet Orders
Large orders or pallet shipments are delivered by freight and require a receiving contact on-site. We will confirm a delivery window with you in advance. A tailgate truck or forklift may be required on your end — please inform us if your site has any access restrictions.
9. Contact
For shipping enquiries, contact us at shipping@aactraders.ae or call +971 4 500 0000 (Sun–Thu, 9am–6pm GST).
Shipping enquiry?
Email shipping@aactraders.ae or call +971 4 500 0000.