Return & Refund Policy
We stand behind every order. If something arrives wrong, we'll make it right — through reprint, replacement, or refund.
Last updated: July 2026
1. Overview
At Ali Abbas Traders LLC, we stand behind the quality of every order. If a product arrives defective, damaged, or materially different from what was agreed, we will work with you to make it right — through reprinting, replacement, or a refund at our discretion. This policy applies to all orders placed through our website or directly with our sales team.
2. Eligibility for Returns
Due to the custom and personalised nature of our products, returns are not accepted for change-of-mind reasons. Returns are accepted when: (a) the product is defective or damaged in transit; (b) the product does not match the approved proof or specification; (c) you received the wrong product. Claims must be raised within 7 calendar days of delivery.
3. How to Raise a Claim
Email us at returns@aactraders.ae within 7 days of delivery. Include your order number, a clear description of the issue, and photographs showing the defect or discrepancy. Our team will review your claim within 2 business days and confirm next steps.
4. Resolution Options
Depending on the nature of the issue, we will offer one of the following: (a) Reprint — we reproduce the order at no additional cost; (b) Replacement — we dispatch correct or undamaged goods; (c) Partial or full refund — issued to the original payment method within 7–10 business days. The resolution offered is at Ali Abbas Traders LLC's sole discretion based on the documented evidence.
5. Conditions for Reprints or Refunds
We will not issue a reprint or refund if: the product matches the artwork proof you approved; the issue results from incorrect information supplied by you (colours, dimensions, content); the claim is raised after 7 calendar days of confirmed delivery; the product has been used, altered, or tampered with after delivery.
6. Colour Variation Policy
Digital proofs and screen displays are not colour-accurate representations of the final printed product. Minor colour variations between your screen, the digital proof, and the finished print are normal and are not grounds for a return or refund. For colour-critical work, we strongly recommend requesting a physical press proof before committing to a full run.
7. Artwork Responsibility
You are responsible for reviewing and approving the final artwork proof before production begins. Once production approval is given, Ali Abbas Traders LLC accepts no liability for errors in the artwork, including typos, incorrect dimensions, low-resolution images, or font issues. Ensure all content is thoroughly checked before approving.
8. Damaged in Transit
If your order arrives visibly damaged, note it with the courier on delivery or refuse the shipment, and contact us immediately at returns@aactraders.ae with photos. We will file a transit claim on your behalf and arrange a reprint or replacement as quickly as possible.
9. Cancellation Policy
Orders may be cancelled without charge within 24 hours of placement, provided production has not started. Once production begins, cancellations are not accepted and no refund will be issued for production costs incurred. Rush orders cannot be cancelled once placed.
10. Contact
For all returns, claims, or concerns, contact us at returns@aactraders.ae or call +971 4 500 0000 (Sun–Thu, 9am–6pm GST). We aim to resolve all disputes fairly and promptly.
Questions about a return?
Email us at returns@aactraders.ae or call +971 4 500 0000.